Review Phactory LLC (“Review Phactory,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information You Provide
Name
Email address
Phone number
Business name and business information
Any information submitted through forms on our website
Payment Information Payments are processed through third-party payment processors (such as Stripe). We do not store or process payment card details directly.
Automatically Collected Information
IP address
Browser type
Device information
Pages visited and usage data
3. How We Collect Information
We collect information through:
Forms submitted on our website
Opt-in checkboxes confirming consent
Automated technologies such as cookies and tracking pixels
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic
Improve user experience
Support marketing and advertising efforts
We use tools such as the Meta (Facebook) Pixel and analytics software. You may control cookies through your browser settings.
5. How We Use Your Information
We use collected information to:
Provide and operate our services
Communicate with you
Send transactional and marketing emails
Send SMS messages where you have opted in
Improve our platform and offerings
Run advertising and retargeting campaigns
6. SMS and Email Communications
By submitting your information through our forms and checking the required consent boxes, you agree to receive communications from us, including SMS and email messages.
Message frequency may vary
Message and data rates may apply
You may opt out of SMS by replying “STOP”
You may unsubscribe from emails using the link provided in each message
7. Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties, including:
Payment processors (e.g., Stripe)
CRM and automation platforms (including a white-labeled GoHighLevel system)
Email and SMS service providers
These third parties are permitted to use your information only to perform services on our behalf.
8. Client Review Data
Our platform may be used by businesses to collect reviews from their customers. Review Phactory acts as a service provider in these cases and processes data according to our clients’ instructions.
9. Data Retention
We retain personal information for a reasonable period of time necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children’s Information
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
12. U.S. Users Only
Our services are intended for users located in the United States. We do not knowingly collect or process data from individuals outside the U.S.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
